Questions, comments, concerns? We'd love to hear from you. Please send us an email at support@transparentlabs.com.
You may also contact us at 1-866-324-9557.
We respond to inquiries in the order they are received, from oldest to newest. We work Monday through Friday, 7:30am EST to 3:30pm EST, and aim to reply within 24 hours.
While updating our internal systems, there was an error involving SKU numbers—specifically, the SKUs for our 4lb Whey Protein tubs and our Mass Gainer tubs were accidentally swapped. As a result, some customers may have received the wrong product.
A replacement order has already been sent your way and we apologize for the confusion. You do not need to go through the process of returning the product. It's our gift to you, and we want you to keep it without any worries or hassles.
Please send us an email if you have any other questions or concerns.
NOTE: The information provided on this website and by our Customer Success team is for general informational purposes only. It is not intended as medical advice, diagnosis, or treatment. Our products are formulated for use by individuals aged 18 and older. Before using any of our products, we strongly recommend consulting with your healthcare provider, particularly if you have underlying medical conditions, are pregnant or nursing, or are taking prescription medications.
Thank you for the support.